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Cancellation & Refund policy

Cancellation policy

 Before the Restaurant Accepts: You may cancel your order for a full refund if the restaurant has not yet accepted the order and started preparation.

After the Restaurant Accepts: If the restaurant has accepted the order and food preparation has begun, any cancellation request will incur a fee, which may be up to 100% of the Order Value. This compensates the restaurant and delivery partner for time and ingredients used.

Refund

You may be entitled to a full or partial refund for prepaid orders under the following conditions, provided the issue is reported immediately upon delivery or within a specified, short time window (e.g., 10 minutes) of receiving the order:

  • Incorrect Order: If you received item(s) you did not order.

  • Missing Item(s): If item(s) are missing from your paid order.

  • Poor Quality/Damaged Food: If the food is visibly spoiled, inedible, or the packaging is severely tampered with or damaged upon receipt. Note: Dissatisfaction based purely on personal taste preference generally does not qualify for a refund.

  • Significant Delivery Delay: If the order is delivered significantly later than the estimated time, and the delay is solely due to the restaurant or delivery partner.

  • Privacy
  • We collect personal data (name, contact, address, payment info) to process orders and manage accounts. We share necessary details with Restaurants and delivery partners for fulfillment. We use data for marketing only with consent. We protect your data and do not sell it. You can access or update your information anytime.